Overview
AIICO Insurance Plc is an insurance, pensions management, and asset management Group in Nigeria, with market-leading positions in life assurance, annuity, general insurance, special risks, pension management, health insurance, and asset management. Established in 1963, AIICO Insurance Plc has a strong retail distribution network and is listed on the Nigerian Stock Exchange.
Job Position: IT Infrastructure Engineer
Job Location: Port Harcourt, Rivers
Job Description
- We are seeking an experienced IT Support Officer to join our team in Port Harcourt.
- The successful candidate will provide technical support for our branch’s IT systems, hardware, and software, while collaborating with other Departments.
Job Responsibilities
- Provide technical support for staff on IT-related issues.
- Install, configure, and maintain computer systems, hardware, and software.
- Monitor and troubleshoot system and network problems.
- Respond to technical queries from staff and provide timely solutions.
- Document incident resolutions and maintain a knowledge base.
- Assist in training employees in using software and hardware.
- Provide technical support for remote workers.
- Escalate issues timely, within the stipulated timeline.
- Send Weekly Reports on the locations.
- Quarterly visits to branches within the region.
Job Requirements
- HND or B.Sc in Compuuter Science or related fields
- CompTIA A+ Certification, ITIL Foundation Certification, Cisco Certified Network Professional (CCNP), Microsoft Certified Solutions Expert (MCSE)
- 5 years experience.
Core Competencies:
- Business Awareness(a fair knowledge)
- Active Directory
- Servers, Data Center, Storage Devices
- Knowledge of Virtual Machines
- IT Service Management
- Familiarity with industry-specific regulations, such as HIPAA, PCI-DSS, and GDPR, and ensuring IT infrastructure compliance.
Functional Competencies:
- Ability to perform routine maintenance, troubleshooting, and repair of IT infrastructure components.
- Ability to monitor IT infrastructure performance, identify bottlenecks, and optimize resources for improved efficiency.
- Ability to install, configure, and deploy IT infrastructure components, such as servers, storage, and network devices.
- Knowledge of Virtual Machines Ability to manage IT services, including incident management, problem management, and change management.
- Ability to maintain accurate documentation and provide reports on IT infrastructure performance and incidents.
- Familiarity with industry-specific regulations, such as HIPAA, PCI-DSS, and GDPR, and ensuring IT infrastructure compliance. Ability to collaborate with other IT teams and communicate effectively with stakeholders.
How to Apply
Interested and qualified candidates should:
Click here to apply online