Overview
Quidax is an African focused cryptocurrency exchange. We enable customers to buy/sell Bitcoin and other cryptocurrencies (Ethereum, USDT and Litecoin) with Naira.
Our vision, which is at the core of what we do every day at Quidax, is to build a world where sending money and value around the globe is as easy as sending a text message. We value positive energy, and clear communication and are committed to building an inclusive environment for people from every background.
Job Position: IT Support Officer
Job Location: Lagos (Remote)
Job Responsibilities
- The job of the IT Support Officer at Quidax is to support the use of IT tools & services.
- This includes complaint management, configuration & troubleshooting of all IT tools, both Hardware and Software.
- The IT Support Officer needs to have an in-depth understanding of IT fundamentals, experience with supporting a large workforce, an eye for details, be very smart, enjoy learning new technology, have integrity, be efficient and enjoy troubleshooting issues and providing solutions.
- You will be a part of the IT Support team and you will be ensuring that all IT services and devices work as they are supposed to.
What your day-to-day looks like:
- Serve as the first point of contact for staff for all IT hardware & software issues.
- Provide first line troubleshooting for internet access issues on-site.
- Provide timely and effective support to over 100 staff members both remotely & on-site.
- Creating, managing, updating permissions, and deactivating user accounts.
- Ensure devices are updated, patched and properly backed up in accordance with our information security policies.
- Configure, deploy and maintain hardware and software for both on-site and remote staff.
- Participate and contribute to IT projects such as system upgrades and new technology implementations on IT work tools.
- Update and maintain IT documentation, including Asset Trackers, Onboarding/Offboarding Trackers, SOPs & user manuals.
- Conduct training sessions for staff on new software, tools, and security best practices.
- Collaborating with the operations team to purchase and onboard work tools for staff
- Collaborating with the operations team to engage with vendors on IT support, troubleshooting and repairs.
- Collaborating with the Information Security team for deployment of new solutions, troubleshooting & issue resolution on IT work tools.
- Collaborating with the People and Culture team to offboard staff.
- Ensure IT tools are always in compliance with global security best practice frameworks and internal security policies.
- Engage in continuous professional development to stay updated with the latest technology trends and best practices.
- Performs other related duties as assigned.
Job Requirements
What you need to have:
- Minimum of a Bachelor’s Degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in IT support or a similar role.
- Familiarity with Windows, MacOS, Linux, iOS & Android Operating Systems
- Very organised and pays attention to details
- Strong documentation and record-keeping skills.
- Very efficient, goal driven, has a sense of urgency and keeps to deadlines.
- Proficiency in network administration and troubleshooting.
- Proficiency in Endpoint Management & Security Tools
- Excellent analytical and troubleshooting skills.
- Ability to quickly diagnose and resolve technical issues.
- Strong verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Ability to manage multiple tasks and prioritize effectively.
- Ability to work effectively both independently and as part of a team.
- Strong interpersonal skills to interact with various departments and stakeholders.
Nice To Haves:
- Relevant certifications such as CompTIA A+, Network+, Security+, ITIL, or equivalent.
How to Apply
Interested and qualified candidates should:
Click here to apply online
