Overview

At FMR Agency we have unique and creative solutions that meet the clients expectations not only by realizing the clients business objectives, but particularly by our strict adherence to the ethical principles of public relations, we always search for opportunities beyond the agreed communications and the business objectives, we address special needs in other to find unique and tailored solutions through creative approaches.

Job Position: Logistics & Customer Support Officer

Location: Enugu

Job Summary

  1. The Logistics Officer & Customer Support is responsible for coordinating cargo movement, tracking shipments, ensuring timely delivery, and providing support to customers throughout the shipping process.
  2. This role combines logistics operations with client service to ensure smooth handling and high customer satisfaction.

Job Responsibilities

  1. Coordinate cargo pickup, transport, and delivery activities
  2. Track shipments and provide regular updates to clients
  3. Respond to customer inquiries, resolve complaints, and ensure satisfaction
  4. Prepare and manage shipping documents, including waybills and invoices
  5. Ensure compliance with customs and transportation regulations
  6. Liaise with carriers, drivers, and logistics partners to ensure efficiency
  7. Maintain records of cargo movements and customer interactions
  8. Support the operations team with scheduling and documentation

Job Qualifications

  1. Bachelor’s degree or diploma in Logistics, Business Administration, or a related field
  2. 1–3 years of experience in logistics or customer service (cargo industry preferred)
  3. Strong communication and problem-solving skills
  4. Proficiency in Microsoft Office and logistics tracking systems
  5. Ability to work in a fast-paced, deadline-driven environment

Method of Application

Interested and qualified candidates should submit their CVs to: recruiter.b@fmragency.com using the Job Title as the subject of the mail.

Tagged as: Customer Service, Logistics