Overview
CareNexa is a healthcare technology company focused on improving chronic care management through remote patient monitoring and personalised digital health services. The company combines advanced technology with compassionate care to help patients manage long-term health conditions more effectively and to support healthcare providers in delivering timely, informed care. Central to its mission is empowering individuals with tools and resources for proactive health management while giving clinicians real-time insights into patient status to improve outcomes. CareNexa emphasises innovation, integrity, collaboration, and compassion in its work, and its team includes healthcare professionals and technology experts committed to transforming traditional care delivery.
Job Title: Customer Service Representative
Job Location: Lagos
Job Type: Full Time
Job Description:
The Customer Service Representative is responsible for delivering excellent support and assistance to customers by addressing inquiries, resolving issues, and ensuring a positive experience with the company’s products or services. You will serve as the main point of contact between the organisation and its customers, representing the company professionally and courteously in all interactions.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or social media in a timely and friendly manner.
- Provide accurate information about products, services, policies, and procedures.
- Troubleshoot and resolve customer problems or complaints with patience and professionalism.
- Document customer interactions, issues, and resolutions in the company’s system.
- Escalate unresolved issues to the appropriate department or supervisor.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Maintain up-to-date knowledge of company offerings and service changes.
- Deliver high-quality service that enhances customer satisfaction and loyalty.
- Meet or exceed performance metrics such as response times, resolution rates, and customer feedback scores.
Job Requirements
- ND and BSc qualifications
- Previous customer service experience preferred (call center, retail, or support roles)
- Excellent verbal and written communication skills
- Strong problem-solving and conflict-resolution abilities
- Ability to remain calm, professional, and empathetic with customers
- Basic computer skills and familiarity with CRM systems (or ability to learn quickly)
- Good listening skills and attention to detail
- Ability to multitask and manage time effectively
- Team-oriented with a positive attitude
- Flexible schedule availability (including weekends or shifts, if required)
Application Deadline:
3rd March, 2026
How to Apply:
If interested, please send your CV to carenexall@gmail.com
