Overview
Pickmeup International Company – The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability, and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings, and a feature-rich API for a seamless “last mile” logistics solution. Pickmeup is headquartered in Warri, Nigeria.
- Job Position: Male Administrative Staff
- Job Location: Calabar, Cross River
Job Description
- Monitor the operation and general activities of customers and drivers.
- Monitor drivers relationship with customers.
- Identifying trends and rending optimum service to customers.
- Assist in design, review, and update processes, policies, and procedures in line with the organization’s value proposition and communicate service standards to the operations so that quality customer satisfaction is achieved.
- Coach and train drivers to ensure proper understanding of the drivers and customers’ application and other goals and policies of the organization required to optimize services.
- Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately, and ensure customer informed of their state in the resolution process.
- Establish and maintain professional friendly relationship with drivers.
- Collaborate with relevant departments e.g marketing in deploying promos and other activities.
- Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
- Provide weekly report for all activities and department.
Job Requirements
- Qualification: Bachelor’s Degree.
- Candidates must have IT Knowledge
- Applicant must have 1 to 5 years experience with a ride-hailing firm with IT knowledge.
- Applicant must possess good computer and telecommunication skills.
- Applicant must have a good social media management skill.
- Applicant must be innovative and creative.
- Applicant must have the ability to work to achieve set targets and goals.
- Applicant must have the ability to work in a competitive environment.
- Candidates must have Social Media and IT Knowledge.
Closing Date
15th February 2021.
How to Apply
Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng using the Job Title and Location as the subject of the mail.
