Overview

Nath Nail Academy is a premier beauty training institution in Lagos, Nigeria, dedicated to grooming skilled and confident nail technicians and beauty professionals. We are passionate about empowering individuals—especially young women—with hands-on training, modern techniques, and entrepreneurial skills to thrive in the ever-evolving beauty industry.

At Nath Nail Academy, we offer comprehensive courses in nail art, manicure and pedicure, acrylic and gel extensions, nail care, lash installation, and beauty business management. Our training programs combine expert instruction, practical experience, and business mentorship to ensure every student graduates ready to build a successful career or start their own beauty brand.

We pride ourselves on our professional learning environment, experienced instructors, and up-to-date beauty equipment and products. Whether you’re a beginner or looking to upgrade your skills, Nath Nail Academy provides the guidance and support you need to achieve excellence in the beauty world.

Job Position: Customer Service Representative
Location: Lagos

Job Summary:
The Customer Service Representative serves as the first point of contact for customers, providing assistance, handling inquiries, resolving complaints, and ensuring excellent customer satisfaction. The role requires effective communication, empathy, problem-solving, and a customer-first attitude.

Job Responsibilities:

  1. Handle incoming calls, emails, and chat messages from customers promptly and professionally.
  2.  Provide accurate information about products, services, and company policies.
  3. Resolve customer complaints and issues efficiently, escalating complex cases when necessary.
  4. Maintain detailed and accurate records of customer interactions and transactions.
  5. Follow up with customers to ensure their issues are fully resolved.
  6. Support sales and marketing teams by identifying customer needs and recommending suitable products or services.
  7. Keep updated on product knowledge, company updates, and service procedures.
  8. Collect customer feedback and report trends to management for service improvement.
  9. Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

  1.  Education: Minimum of OND / HND / B.Sc. in any field.
  2.  Experience: 1–3 years of experience in customer service, front desk, or related role (experience in a similar industry is an advantage).

 Skills:

  1. Strong communication and interpersonal skills.
  2.  Excellent problem-solving and conflict resolution ability.
  3. Proficiency in Microsoft Office tools and CRM systems.
  4. Ability to multitask and remain calm under pressure.
  5. Good listening and emotional intelligence skills.
  6. Team player with a strong customer-oriented mindset.

How to Apply
Qualified and interested candidates should send their CVs to nathnailacademyltd@gmail.com using the job title as the subject of the email.

Tagged as: Administrative, Customer Service