Overview
Beckley Consulting Limited is a company with a special focus on the provision of professional support services for Micro, Small and Medium Enterprises (MSMEs). We also provide and manage out-sourced labour, temporary or permanent, semi-skilled or skilled, for small and big organizations.
Job Position: Network Operation Centre (NOC) Engineer
Job Location: Lekki, Lagos
Job Description
- As a NOC Engineer, you will be part of a dynamic team responsible for maintaining the organization’s network infrastructure.
- Your role will be crucial in ensuring the continuous availability and optimal performance of the network.
- Strong technical skills, attention to detail, and the ability to work under pressure are essential for success in this role.
Job Responsibilities
Key Result Areas:
- Effectively monitoring the organization’s network infrastructure
- Ensuring network availability, performance, and reliability.
- Proactive monitoring, identifying and resolving network issues
- Conducting routine maintenance tasks, and implementing preventive measures.
- Promptly responding to network issues, troubleshooting issues, and resolving them as per given SLA.
- Accurately diagnosing problems
- Coordinating with relevant teams for resolution
- Documenting ticket details and resolutions.
- Optimizing network performance by analysing network metrics
- Identifying bottlenecks or areas for improvement, and implementing necessary changes or optimizations.
- optimizing network configurations, capacity planning, and implementing performance enhancement measures.
- Accurate and up-to-date documentation of network configurations, issues, changes, and resolutions
- Maintaining network diagrams
- Documenting standard operating procedures
- Generating reports on network performance
- Ensuring compliance with documentation standards.
- Effective collaboration and communication with cross-functional teams, stakeholders, vendors, and customers
- Clear and timely communication of network-related information
- Providing technical support and guidance, and fostering positive working relationships.
Key Performance Indicators
- MTTR as per SLA
- Network availability
- Online ticket closure
- Internal projects (backhauls, router, BTS installation).
Job Requirements
Academic Qualification:
- Candidates should possess a Bachelor’s Degree in Computer Science, Information Technology, or a related field with 3 – 6 years relevant work experience.
- Certifications such as CCNA, CCNP, or equivalent are preferred.
Experience:
- Proven experience as a NOC Engineer or in a similar network operations role.
- Strong knowledge of networking protocols, such as TCP/IP, DNS, DHCP, SNMP, etc.
- Proficiency in network monitoring tools and technologies, such as SNMP monitoring systems, packet analysers, etc.
- Familiarity with network equipment, including routers, switches, firewalls, load balancers, etc.
- Understanding of network security principles and best practices.
- Ability to analyse and interpret network traffic and logs to diagnose issues.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.
Skills & Knowledge Requirements:
- Skills: Possesses expertise in networking technologies, network monitoring and troubleshooting, incident management, network equipment, and network security, and excels in communication and collaboration.
- Knowledge: ISP technologies, internet protocols, traffic engineering, data centre operations, SLAs, documentation and reporting, as well as industry standards and best practices.
Internal Relationships:
- Management Team
- Customer Care Team
- Technical Team.
External Relationships:
- Vendors and Partners
- Clients or Customers.
Application Deadline
11th August, 2023.
How to Apply
Interested and qualified candidates should forward their CV to: recruitment@beckleyconsulting.com using the Job Title as the subject of the email.