Overview

Beckley Consulting Limited is a company with a special focus on the provision of professional support services for Micro, Small and Medium Enterprises (MSMEs). We also provide and manage out-sourced labour, temporary or permanent, semi-skilled or skilled, for small and big organizations.

Job Position: Network Operation Centre (NOC) Engineer

Job Location: Lekki, Lagos

Job Description

  1. As a NOC Engineer, you will be part of a dynamic team responsible for maintaining the organization’s network infrastructure.
  2. Your role will be crucial in ensuring the continuous availability and optimal performance of the network.
  3. Strong technical skills, attention to detail, and the ability to work under pressure are essential for success in this role.

Job Responsibilities
Key Result Areas:

  1. Effectively monitoring the organization’s network infrastructure
  2. Ensuring network availability, performance, and reliability.
  3. Proactive monitoring, identifying and resolving network issues
  4. Conducting routine maintenance tasks, and implementing preventive measures.
  5. Promptly responding to network issues, troubleshooting issues, and resolving them as per given SLA.
  6. Accurately diagnosing problems
  7. Coordinating with relevant teams for resolution
  8. Documenting ticket details and resolutions.
  9. Optimizing network performance by analysing network metrics
  10. Identifying bottlenecks or areas for improvement, and implementing necessary changes or optimizations.
  11. optimizing network configurations, capacity planning, and implementing performance enhancement measures.
  12. Accurate and up-to-date documentation of network configurations, issues, changes, and resolutions
  13. Maintaining network diagrams
  14. Documenting standard operating procedures
  15. Generating reports on network performance
  16. Ensuring compliance with documentation standards.
  17. Effective collaboration and communication with cross-functional teams, stakeholders, vendors, and customers
  18. Clear and timely communication of network-related information
  19. Providing technical support and guidance, and fostering positive working relationships.

Key Performance Indicators

  1. MTTR as per SLA
  2. Network availability
  3. Online ticket closure
  4. Internal projects (backhauls, router, BTS installation).

Job Requirements
Academic Qualification:

  1. Candidates should possess a Bachelor’s Degree in Computer Science, Information Technology, or a related field with 3 – 6 years relevant work experience.
  2. Certifications such as CCNA, CCNP, or equivalent are preferred.

Experience:

  1. Proven experience as a NOC Engineer or in a similar network operations role.
  2. Strong knowledge of networking protocols, such as TCP/IP, DNS, DHCP, SNMP, etc.
  3. Proficiency in network monitoring tools and technologies, such as SNMP monitoring systems, packet analysers, etc.
  4. Familiarity with network equipment, including routers, switches, firewalls, load balancers, etc.
  5. Understanding of network security principles and best practices.
  6. Ability to analyse and interpret network traffic and logs to diagnose issues.
  7. Excellent problem-solving and troubleshooting skills.
  8. Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.

Skills & Knowledge Requirements:

  1. Skills: Possesses expertise in networking technologies, network monitoring and troubleshooting, incident management, network equipment, and network security, and excels in communication and collaboration.
  2. Knowledge: ISP technologies, internet protocols, traffic engineering, data centre operations, SLAs, documentation and reporting, as well as industry standards and best practices.

Internal Relationships:

  1. Management Team
  2. Customer Care Team
  3. Technical Team.

External Relationships:

  1. Vendors and Partners
  2. Clients or Customers.

Application Deadline
11th August, 2023.

How to Apply
Interested and qualified candidates should forward their CV to: recruitment@beckleyconsulting.com using the Job Title as the subject of the email.

Tagged as: Engineering