Overview

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well-seasoned professionals.

As a pioneer and a leading Fibre-To-The-Home (FTTH) operatorin Nigeria, we currently provide a number of solutions to various industries and market segments using industry-leading technology (such as our very own Fibre-To-The-Home (FTTH) cable technology) as our core access network infrastructure and fixed wireless radio services (via licensed frequency). We also proffer complementary IT solutions, with a view of covering key commercial and suburban regions.

Job Position: Network Support Engineer

Job Location: Lagos

Job Description

  1. Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services, etc.
  2. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Job Responsibilities

  1. Incident Management (First Call Resolution)
  2. Prompt Response to inbound calls and emails
  3. Follow up on unresolved complaint/ open tickets to closure
  4. Timely Escalation/feedback to relevant units.
  5. Preparing Technical Reports.

Job Requirements

  1. B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical / Electronics Engineering
  2. CCNA, CCNP (Desired)
  3. Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
  4. Excellent business communication skills both verbal and written.

Work Experience:

  • 0 – 3 years work experience.
  • A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
  • Knowledge and experience with network security (IPSec Firewalls) are desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Other Requirements:

  1. Customer Focus
  2. Tech savvy
  3. Action orientation
  4. Drive results
  5. Cultivate Innovation
  6. Ability to optimize work processes
  7. Resilience
  8. Self Development
  9. Nimble Learning.

Application Deadline
30th November, 2022.

How to Apply
Interested and qualified candidates should send their CV to: resume@ipnxnigeria.net using the Job Title as the subject of the email.

Tagged as: Information Technology