Officer, Service Standardisation at Stanbic IBTC Pension Managers

The Service Standardization officer’s main job purpose is to ensure that service standards are attainable and achieved across all service channels as well as to promote the service culture throughout the organization whilst ensuring that the processes remain client-centric and reasonable. The officer also ensures quality Customer Service delivery as well as adherence to set standards by analysing data from previous interactions and client behaviour to establish market/industry trends for new products or service design. The Service Standardization office coordinates and improves processes and also reports to relevant stakeholders.