Overview
HRLeverage Africa – Our client, a Logistic company, is recruiting suitably qualified candidates to fill the position below:
Job Position: Operations Manager – Freight Forwarding
Job Location: Lagos
Job Description
- We are currently recruiting for the Position of an Operations Manager- Freight forwarding, for our client- a logistic company. The position holder will be responsible for managing and coordinating the daily operations of freight forwarding activities in the organisation.
Job Responsibilities
- Manage shipments end-to-end from booking at origins to delivery for ocean, air and domestic shipments.
- Communicate all expectations to carriers – paying extra attention to special requirements, assuring the carrier can meet all requirements.
- Receive and process various documents for accuracy, which requires operational knowledge of customers, carriers, and procedures.
- Enter various operational/customer data in software systems, work to identify missing or potential operational or service concern and communicate with appropriate groups as necessary to resolve.
- Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; forward complex or escalated customer needs as appropriate.
- Track orders and shipments and assist with tracing as needed.
- Assist with running and summarizing operational reports and details; present information to co-workers or supervisors are needed.
- Interface with airlines, ocean shipping, truck and related carriers to understand requirements.
- Assist with preparing information required for quotes or address potential services; may provide more standard to complex quotes.
- Develop working relationships with internal and external customers, assist with account management such as maintaining customer profiles, details and service needs.
- Create and process invoices, review for operational accuracy, and work with customers on questions and payment.
Job Requirements
- Bachelor’s Degree Logistics and Transport Management or related fields
- Five years experience in the freight forwarding, logistics industry or a related field, demonstrating a deep understanding of its dynamics.
- IT literacy to handle electronic data and a range of software for managing inventory.
- Numeracy skills to handle cost and inventory calculations with ease
- Strong strategic thinking, decision-making, and problem-solving abilitie
- Exceptional communication and interpersonal skills.
Salary
N150,000 – N200,000 / Month.
Application Deadline
1st March, 2024.
How to Apply
Interested and qualified candidates should send their CV to: resume@hrleverageafrica.com using the Job Title as the subject of the email.
Note: Only shortlisted candidates will be contacted.