Overview
Polaris Digitech Limited is a Location Intelligence firm, providing data, software and decision support services to fulfill its client’s strategies and management needs through the development and deployment of Geographic Information Systems (GIS).
Job Position: Operations Manager
Job Location: Ikeja, Lagos
Job Description
- Making strategic decisions, as well as development and implementation of Customer Address Verification (CAV )operational policies and procedures
- Ensures quality customer service and customer retention
- Oversees acquisition and retention of Field agents
- Develop and implement proactive client management strategies
- Coordinate the CAV Team and manage existing and new field agents towards delivering quality services to clients
- Identifying potential operational problems and working towards proffering solutions in a potential manner
- Collate and harmonize a well-structured customer information database for all projects/clients
- Manage team and field workers to ensure job effectiveness and efficiency
- Interfaces with client’s and clients’ portal
- Supervises and Aggregate the invoice advice for requests processed for all projects on a monthly basis
- Attend vendor meetings and similar events
- Handles clients’ inquiry, complaints and clients related issues in a professional manner
- Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints
Job Requirements
- BSc in Statistics or related field
- Minimum of 4 years experience in operations management related role
- Strong Personal and Professional Judgment
- Strategic Thinking and Problem Solving Skills
- Strong Data Analytics Knowledge
- Excellent Leadership skills
- Experience managing address verification exercises is an added advantage.
Application Deadline
18th March, 2023.
How to Apply
Interested and qualified candidates should forward their CV to: careers@polarisdigitech.net using “Operations Manager” as the subject of the ëmail.
