Overview

RightCom is a cloud-based software company founded in April 2013. We provide customer experience management service and a complementary suite of enterprise software focused on survey and data collection, customer service management, queue management, digital signage, facial analysis, customer success, appointment booking, and data analytics. We are the #1 CX platform in Africa.

Job Position: PHP Developer – Software Support

Job Location: Nigeria

Job Responsibilities
You will be part of the Customer Success & TechOps team:

  1. Motivated and team spirit.
  2. Understand customer requirements and functional specifications.
  3. Ability to understand the nature of customer issues and resolve them in a timely and efficient manner.
  4. Troubleshoot software issues reported by customers.
  5. Keep software applications up to date.
  6. Proactively improve the source of software code to increase efficiency.
  7. Develop improvements in the existing application.
  8. Application testing, performance analysis and continuous improvement.
  9. Send regular updates on project status. Coordination with co-developers and other related departments.

Writing incident reports:

  1. Responsible for resolving customer issues via live chat, email, phone and remote software.
  2. Maintain policies and procedures when working with clients and provide appropriate information.
  3. Collaborate with team members on knowledge transfer, procedures and standards.
  4. Maintain accurate records of daily communications and resolved issues
  5. Preferred qualifications Degree in PHP, web development or any other similar field.
  6. Mastery of PHP, MySQL, CSS, HTML, JavaScript.
  7. Mastery of Python.
  8. Ability to deploy the application on Apache Web Server. Ability to work independently and also in a team.
  9. Dedication and commitment to work. Good knowledge of Node.js, jQuery, AJAX, XML, Knowledge of Linux server management will be an added advantage.
  10. Fluency in English and French can be an asset.

Job Requirements

  • Candidates should possess relevant qualifications and work experience.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Information Technology

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