Overview

At Virtual Tribe Africa, we are connecting talents with businesses, offering essential upskilling and tailored benefits for a thriving remote workforce.

Job Position: Product and Customer Experience Manager

Job Location: Ibadan, Oyo

Job Description

  • A Product and Customer Experience Manager should have a deep understanding of the product and ensure the development and improvement of the product to enhance the overall customer journey and the satisfaction of the users.

Job Responsibilities 

  1. Lead the development and execution of product strategies, ensuring alignment with overall business objectives and customer needs.
  2. Collaborate closely with cross-functional teams, including the I.T. team, Design team, Marketing, and Customer support, to drive the successful launch and promotion of products.
  3. Gather customer feedback to inform product development and enhance the customer experience.
  4. Develop and implement customer journey maps to identify pain points and opportunities for improvement.
  5. Work with product teams to define and prioritize features that enhance customer satisfaction and loyalty.
  6. Establish and monitor key performance indicators (KPIs) related to product success and identify features that will enhance customer satisfaction.

Job Requirements

  1. Interested candidates should possess a Bachelor’s Degree in a relevant field with 0 – 3 years work experience.
  2. Ability to use various tech and communication tools such as Canva, Intercom, etc.

Salary
USD 3,000 – USD 4,800 annually.

Application Closing Date
29th February, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Customer Service, Sales