Overview

Hugo is a Future-of-Work company. We build and manage remote teams in black communities for some of the world’s largest technology and media companies. We specialise in end-to-end machine learning data annotation and omnichannel support solutions that ultimately yield more inclusive outcomes for both black communities globally and our clients.

Job Position: Product Manager, Employee Experience
Location: Nigeria

Job Responsibilities

  1. Collaborating with client operations, service delivery, and sales teams to gather feedback, refine processes, and launch new service features.
  2. Leading product discovery sessions to capture requirements that improve delivery workflows, resource planning, and client-facing tools.
  3. Working closely with UX and engineering vendors to ensure timely, high-quality releases.
  4. Defining and evolving the product roadmap for service offerings (e.g., employee engagement platforms, service delivery platforms, automation tools).
  5. Aligning product goals with broader service delivery KPIs—quality, turnaround time, cost-efficiency, and customer satisfaction.
  6. Identifying innovation opportunities to enhance service experience and value.

Job Requirements

  1. Should have 8 years of product management experience, preferably in a service-based or operations-heavy environment
  2. Strong track record of designing and launching products or platforms that support service delivery, employee/community engagement and/or client enablement.
  3. Solid understanding of service operations workflows, quality frameworks, and client lifecycle management.
  4. Excellent communication, presentation, and negotiation skills. Ability to navigate an organisation
  5. Understanding of SLA / KPI frameworks in managed services or outsourcing environments.
  6. Strong organisational and project management abilities, with a strategic mindset focused on long-term success.
  7. Strong track record of designing and launching products or platforms that support service delivery, employee/community engagement and/or client enablement.

Our Offer

  1. Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their careers. Our compensation and benefits are highly competitive.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity, and inclusion are a value-based and commercial necessity.
  • We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identity, sexual orientation, neurodiversity, disability, or any other legally protected status.

Tagged as: Product Management, Technology

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