Overview
Traction Apps is a platform that provides you with all the tools to run and grow your business. Accept payments, manage sales, send invoices, manage inventory and a lot more on Traction.
Job Position: Product Specialist (App Experience)
Job Location: Lagos
Job Description
- We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will have the opportunity to define, improve and manage the resolution processes of merchants’ App experience.
Job Responsibilities
- Work with the customer experience and success teams to provide knowledge support on our App products
- Engage customers directly to help resolve key issues relating to our app products
- Work with product and tech teams to provide customer feedback to aid both immediate and sustainable solutions
- Liaise with back-end teams of partners to investigate and resolve solutions
- Work with the product teams to drive continuous training of our app and updates across teams
- Maintain documentation and FAQs for all support activities relating to the Apps product development, enhancement, engineering and marketing activities
- Provide app product training to staff and customers
- Work with the Customer Success team to evaluate complex app customer problems, identify root causes and derive resolutions
- Guide Customer Success in addressing app and customer problems within an established response time
Job Requirements
- HND / Bachelor’s Degree
- Experience and results as a Product Support/Specialist or similar role
- Strong communication and presentation skills
- Ability to work independently and with cross-functional teams
- Perceptive and a fast learner: you’re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals
- A positive, polite, confident, sincere, and friendly disposition
- The ability to solve problems and to think quickly on your feet
- Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
Why Traction
- Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
- Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
- Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
- The Best Team. Working with a motivated and talented team plus regular team bonding events
Our values:
- Ownership: At Traction, we take the initiative to achieve favorable results
- Invent & Innovate: We are constantly developing and designing solutions
- Growth Centered ( self and customers): You keep pursuing growth and learning
- Team Spirit (collaborative): We are a team that works together to achieve a common goal
- High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
- Customer Driven: We see everything we do at Traction on how it will impact our customers
- Above & Beyond: We don’t just do what’s expected of us; We go the extra mile.
Application Deadline
7th September 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: Traction Apps is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.