Overview
Novella Africa Limited – Our client, a non-bank financial institution licensed by CBN, is recruiting to fill the position below:
Job Position: Product Support Officer
Job Location: Lagos
Job Description
- The Product Support Officer will play a pivotal role in ensuring the seamless development, deployment, and support of products within the organization.
- Collaborating closely with cross-functional teams, this role is responsible for providing support in managing product requirement documents, supporting pre and post-deployment activities, and monitoring adherence to product policies.
- Additionally, the Product Support Officer is instrumental in driving market research efforts, analyzing data, and presenting findings to aid decision-making processes
Job Responsibilities
Collaboration and Support:
- Work closely with relevant Product team members to provide support services for team projects, ensuring product requirements are accurately implemented.
- Support pre and post-product deployment activities to facilitate a smooth transition and resolve any issues that may arise.
- Collaborate with Marketing, Customer Engagement, and Sales teams to provide second-level support aimed at continuously improving the marketing lifecycle.
Documentation Management:
- Manage product requirement documents (PRDs) to ensure they are up to standard and readily available to all stakeholders.
- Ensure product models are maintained to meet implementation goals and standards.
- Monitor and enforce adherence to guiding product policies and goals.
Customer Experience Enhancement:
- Monitor the customer experience for users of products, overseeing continuous improvements to enhance user satisfaction.
- Identify and address any issues or concerns raised by customers to improve overall product quality and usability.
Product Portfolio Management:
- Manage and remove obsolete products from the portfolio to streamline offerings and maintain relevance in the market.
- Initiate and support market research efforts to gather insights into customer needs, preferences, and market trends.
Analysis and Reporting:
- Complete all necessary work to support market research needs, including data collection, analysis, and interpretation.
- Prepare and present reports containing necessary analysis and project insights to key stakeholders.
- Any other tasks as assigned by the line manager
Job Requirements
- Bachelor’s Degree in Finance, Business, or a related field.
- Proven experience (1- 2 years at least) in a product support role.
- Having the experience within the financial services sector is an added advantage.
- Good understanding of financial markets, investment products, and regulatory frameworks.
- Good analytical, strategic thinking, and problem-solving skills.
- Exceptional communication and interpersonal skills to collaborate effectively with diverse stakeholders.
- Ability to manage multiple projects simultaneously and meet tight deadlines.
- Familiarity with agile development methodologies is an advantage.
How to Apply
Interested and qualified candidates should:
Click here to apply online