Overview

Traction Apps is a platform that provides you with all the tools to run and grow your business. Accept payments, manage sales, send invoices, manage inventory, and a lot more on Traction.

Job Position: Quality Assurance Specialist

Job Location: Lagos

Job Description

  • We are on the lookout for a Quality Assurance Specialist who will be responsible for ensuring the ticketing, call center and issues resolution processes observe the company’s quality standards in implementing

Job Responsibilities

  1. Create a systematic, process-driven approach to customer outreach and relationship management
  2. Identify and source opportunities through inbound lead follow-up and outbound engagement
  3. Deliver a great experience to our customers while engaging – you will represent our brand and be our customers’ liaison internally
  4. Coordinate with the product, other commercial and operations teams to optimally deliver to customers
  5. Interpret, build upon, and comply with company quality assurance standards
  6. Carefully maintain and monitor complaint, call center and ticketing processing through records and tracking systems, including root cause and corrective actions
  7. Document quality assurance activities with internal reporting and audits
  8. Develop new standards for customer issues management, with improvements as needed, and create testing protocols for implementation across all teams
  9. Pursue continuing education on new solutions, technology, and skills to ensure company-wide compliance
  10. Analyze and investigate Traction product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
  11. Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
  12. Monitor, maintain and analyze problem logs to identify and report recurring issues to management and product development teams.

Job Requirements

  • B.Sc in relevant field
  • 2+ years experience in issue resolution or call center experience
  • Ability to multitask efficiently and handle competing priorities at once
  • Strong written and verbal communications skills, presentation and facilitation skills
  • Proficient in: Microsoft Office Suite including Excel, PowerPoint, Project, and Word
  • Strong decision making and problem solving skills.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Quality Control

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