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Job Position: Sales Operations Specialist

Job Location: Lagos

Job Responsibilities

  1. Lead the execution of orders under sub–Saharan Africa
  2. Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met
  3. Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on SCOT optimization (Ship Complete on Time)
  4. Optimize Sales transfers
  5. Ensure orders validation, compliance and approvals before Order Entry
  6. Confirms customer requested date and Plan. The Backlog management
  7. Own and update timely key dates using local operating mechanisms and reports
  8. Reviews Weekly Business Sales
  9. Establish and maintain communication with the appropriate individuals throughout the process (OM manager, Install Specialist, Logistics, Installation coordinator, application coordinator, Finance, Commercial team, Operation execution team)
  10. Set up contract review with Finance/ Regional Manager – Daily follow up of customer credit documentation and inventory
  11. Follow up on collections issues due to OM
  12. Give shipping and billing instructions in accordance with contracts terms and condition
  13. Follow shipment, installation, application via reports
  14. Inventory management – Order Entry and backlog quality. Implement changes as required for each project followed
  15. Provide root cause on defect analysis
  16. Monitor and coordinate daily logistics traffic from warehouses Quality Specific Goals

Job Requirements

  • Business / Logistic Degree / or equivalent
  • 2 to 3 years experience in project management or order management
  • Fluent English
  • Customer Satisfaction Oriented
  • Team player
  • Lead
  • Committed to deliver
  • Solution driven mindset
  • Ability to use Systems and work in a matrix environment
  • Adaptability and flexibility of using different backlog management tools depending on the P&L
  • Good Understanding of the OM process
  • Proficient at understanding how the Order Configuration process works
  • Proficient at understanding how the Order Entry and approval processes work through order booking tools and the OM Tools
  • Ability to keep contract moving forward
  • Good Product knowledge
  • Excellent Verbal and written communication
  • Valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
  • Must have valid authorization to work full-time within country of operation:
  • Project Management experience, Transportation and Customs

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Sales