Overview

Samovic Home and Properties Limited is a leading Real Estate marketplace. We make real estate investments simple, secure and profitable for everyone. This is accomplished by striving for excellence, constantly innovating, conducting business with integrity, and always putting our customers first. We are known for: Smart Home Design, Guaranteed Real Estate Investment, Exceptional Customer Service, and Complete 24/7 Security.

Job Position: Customer Care
Location: Lagos

Job Summary

We seeking a highly motivated and skilled Customer Care Manager(CCM) with experience in telesales and client relations to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service, handling inbound/outbound calls, driving sales, and maintaining strong client relationships. This role requires a blend of customer support expertise, persuasive communication, and sales acumen to ensure customer satisfaction and revenue growth.

Job Responsibilities

  1. Respond promptly to customer inquiries via phone, email, or chat professionally and courteously.
  2. Resolved customer complaints, provided solutions, and escalated issues when necessary.
  3. Maintain accurate records of customer interactions and transactions.
  4. Educate customers on products/services and assist with order processing.
  5. Conduct outbound calls to potential and existing customers to promote products/services.
  6. Identify customer needs, recommend solutions, and close sales opportunities.
  7. Excellent communication and interpersonal skills.
  8. Proficient in Microsoft Office and graphic design.
  9. Expert in social media marketing and content creation.
  10. Ability to multitask and manage people and time efficiently.
  11. Experience in customer service or desk front will be of great advantage.
  12. Very neat and nice appearance, friendly and polite attitude.
  13. Follow up on leads and nurture prospects through the sales funnel.
  14. Build and maintain long-term relationships with clients to foster loyalty and repeat business.
  15. Proactively engage clients to understand their needs and offer personalized solutions.
  16. Gather customer feedback and share insights with the marketing/sales teams.
  17. Update CRM systems with customer details, sales activities, and follow-ups.
  18. Prepare and submit sales/customer service reports as required.
  19. Collaborate with cross-functional teams to improve service delivery and sales strategies.
  20. Required Skills & Qualifications
  21. Minimum of OND or equivalent qualification
  22. Experience in customer service, telesales, or client relations.
  23. Excellent verbal and written communication skills.
  24. Strong active listening and problem-solving abilities.
  25. Persuasive and confident phone demeanour with a sales-driven mindset.
  26. Proficiency in Microsoft Office Suite.
  27. Ability to multitask, prioritise, and work under pressure.
  28. High emotional intelligence and patience in handling difficult customers.
  29. Proximity to Omole phase 1/Ogba/ Ojodu/Ikeja.
  30. Preferably (Female).

What we offer

  1. Competitive salary and performance-based incentives.
  2. Career growth and professional development opportunities.
  3. Work in a dynamic and innovative real estate company.

Renumeration

  1. From N1.2 million to N1.8 million p/a.
  2. Monthly Bonus and Incentives.
  3. Access to Local and International Training.

How to Apply
Interested and qualified candidates should send their CVs to hr@samovichomesandproperties.com using the job title as the subject of the email.

Tagged as: Customer Service, Real Estate