Overview
9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS to provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services, and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.
- Job Position: Senior Engineer / Service Assurance Specialist
- Job Location: Abuja, NG
Job Summary
- Management of NOC processes and quality assurance; handling vendor performance/service availability reconciliation
Principal Functions
- SLA/KPI management and reconciliation with vendors and customers
- Collocation availability and performance reconciliation
- Writing of NOC processes to govern NOC operations
- Monitoring of NOC processes performance.
- Ensuring activities at the NOC aligns with the NOC approved processes
- Review and updating of NOC processes to ensure it is relevant to the NOC operations.
- Generation of NOC processes performance reports as required.
- Generation of vendor performance reports
- Generation of collocation performance reports
- Evaluation of vendors performance
- Perform other duties assigned by the Head, NOC & BSS
Job Requirements
- First degree or equivalent in Electrical or Computer Engineering or relevant discipline
- Four (4) to Six (6) years post NYSC work experience
Experience, Skills & Competencies
Knowledge:
- Network availability and capacity management
- Network administration
- Network operations and maintenance
- Vendor management
- Process writing
Skills:
- Communication
- Delegation/ Supervisory
- Reconciliation
- Negotiation
- Problem Solving
- Presentation
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus
