Overview

Rand Merchant Bank (RMB), a division of FirstRand Bank Limited, is a leading African corporate and investment bank and part of one of the largest financial services groups in Africa. We offer our clients innovative, value-added advisory, funding, trading, corporate banking and principal investing solutions.

Job Position: SEO Intern

Job Location: Lagos

Job Description

  • To deliver on predefined work objectives while gaining structured work experience in the business area
  • To perform varied tasks which may include research, analysis, administration, process and project work that add value to the business area
  • Adhere to the organisations shared values, service standards and Treating Customers Fairly outcomes with regards to customer interaction
  • Resolve customer dissatisfaction or complaints and take ownership of the problem
  • Communicate with customers according to agreed standards
  • Collect customer feedback to help improve customer service
  • Ensure that product knowledge and advice is technically accurate
  • Work with enhanced processes and procedures to maintain operational efficiencies
  • Ensure that quality standards are adhered to
  • Adheres to c policies and procedures
  • Maintain accurate activity reports
  • Investigate innovative ways to optimise processes
  • Contribute to the alignment of business processes to customer service
  • Advise line management on potential opportunities for process and system improvements
  • Demonstrate the shared value of, I get better and better
  • Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
  • Stay relevant and up to date with legislations and new developments
  • Maintain a positive attitude and respond openly to feedback
  • Handle stress in ways that do not negatively impact others
  • Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
  • Take ownership of personal career development leveraging formal and informal opportunities
  • Read situations and organisational realities
  • Set aside personal agenda for the greater good
  • Act in an ethical transparent and morally defensible manner including highlighting unethical practices
  • Share debate and communicate learnings
  • Flag and debate issues constructively
  • Promote a friendly cooperative climate

Application Deadline
30th August, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Graduate, Marketing, Social Media

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