Overview

Xiaomi Limited was founded in April 2010 as a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Job Position: Service Centre Supervisor
Location: Onitsha, Anambra

Job Summary

The Service Centre Supervisor oversees the daily operations of the service centre to ensure efficient workflow, high-quality service delivery, and customer satisfaction.

The role involves managing technicians, storekeepers and customer service staff, monitoring repairs and service processes, enforcing company policies, and ensuring smooth coordination between departments.

Job Responsibilities
Operations Management:

  1. Supervise day-to-day operations of the service centre, ensuring timely and efficient service delivery.
  2. Monitor job queues, allocate tasks to technicians, and ensure prompt turnaround of customer devices.
  3. Enforce operational standards, quality control, and adherence to repair timelines.
  4. Ensure a clean, organised, and safe work environment at all times.

Staff Supervision & Performance:

  1. Supervise technicians and customer service personnel to ensure productivity and professionalism.
  2. Conduct daily briefings and assign duties to team members.
  3. Monitor attendance, punctuality, and performance.
  4. Identify training needs and support capacity-building for team members.

Customer Service:

  1. Ensure excellent customer experience through prompt, courteous, and transparent service.
  2. Handle escalated complaints and resolve complex service issues.
  3. Maintain strong relationships with customers by ensuring clear communication and regular updates on repair progress.
  4. Oversee the issuance of receipts, quotations, and service reports.

Reporting & Documentation:

  1. Maintain accurate records of all repairs, parts used, and completed jobs.
  2. Prepare and submit daily, weekly, and monthly performance reports to management.
  3. Track and manage service requests, warranty claims, and returns.

Inventory & Equipment Control:

  1. Monitor spare parts inventory and ensure proper stock management.
  2. Request replacement parts as needed and verify their quality before use.
  3. Ensure all tools, diagnostic equipment, and systems are well-maintained and properly utilised.

Compliance & Policy Enforcement:

  1. Ensure all staff adhere to company policies, safety regulations, and service protocols.
  2. Implement process improvements to enhance efficiency and reduce service errors.
  3. Promote teamwork, professionalism, and accountability across all departments.

Qualifications & Requirements

  1. Minimum of HND qualification / B.Sc Degree in Business Administration, Engineering, or a related field.
  2. 3 – 5 years of experience in a service centre or operations management (electronics, telecoms).
  3. Proven ability to lead teams and manage operational workflows.
  4. Strong communication, organisational, and problem-solving skills.
  5. Proficient in MS Office tools and basic service management systems.
  6. Ability to work under pressure and meet deadlines.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Administrative, Engineering

Apply for job