Overview
ASUS is a global technology leader delivering incredible experiences that enhance the lives of people everywhere. World renowned for continuously reimagining today’s technologies for tomorrow, ASUS puts users first In Search of Incredible to provide the world’s most innovative and intuitive devices, components, and solutions. Today’s ASUS is more ambitious than ever, unleashing remarkable gaming, content-creation, AIoT, and cloud solutions that solve user needs and infuse delight.
Job Position: Service Controller
Job Location: Lagos, Nigeria (On-site)
Job Description
- We are looking for a highly motivated and enthusiastic individual for the position of Service Controller (ASUS Service Partner (ASP) controller).
- The successful candidate will be responsible for the service operations with specific accounts across English Speaking Africa region.
- Help our customers with escalations and special cases when problems arise with our products.
- Ensure customers satisfaction is met. Ensure that all repairs are closed within the desired repair time.
Job Responsibilities
Your primary tasks include:
- Controlling ASP (Asus Service Partner) performance in TAT and Quality;
- Pushing case process where needed;
- Monthly reporting + KPI (Key Performance Indicator);
- Handling of Escalation cases (Call center/Service partner related);
- Monitoring of daily WIP (Work in Progress);
- Weekly pending/TAT/SWAP analyzes;
- Monthly Customer satisfaction analyze;
- Weekly reporting Sales;
- Contact window for repairs;
- Checking and controlling of QR (Quality Related) cases.
Job Requirements
- Undergraduate Degree or equivalent;
- Excellent verbal and written communication skills in English;
- Strong Excel & PowerPoint skills;
- Previous experience in a customer service role;
- The ability to respond appropriately under pressure;
- Analytical personality with sound judgment and excellent problem-solving skills;
- A positive attitude and the ability to build relationships with customers;
- An understanding of PC repair is a strong asset.
How to Apply
Interested and qualified candidates should:
Click here to apply online
