Overview

Leadway Assurance Company Limited was founded in 1970. Sir (Dr.) Hassan O. Odukale, (KJW, D.Sc., FCIIN).It has a chequered history of being a company with close attention to relationships, having started operations as a direct motor insurance company. Soon the relationship developed to a stage where it has established a deep relationship with the brokers’ network in Nigeria, enjoying 80% of its current business from this source.

Job Position: Software Engineer (Full Stack)

Job Location: Lagos

Job Description

  1. As a Full Stack Software Engineer, you will be responsible for designing, developing, and maintaining software applications that enhance the overall customer experience.
  2. You will work with a team of developers and collaborate with product managers to develop functional, user-friendly applications and tools that optimize customer interactions and satisfaction.

Job Responsibilities

  1. Lead the design and development of software applications tailored to measure CX metrics, ensuring robustness, scalability, and usability.
  2. Implement data collection mechanisms to capture customer feedback through various channels, such as surveys, feedback forms, and interaction analytics.
  3. Develop algorithms and data processing pipelines to transform raw customer data into meaningful insights and metrics.
  4. Collaborate with data scientists and analysts to integrate advanced analytics techniques for deeper insights into customer behavior.
  5. Create intuitive and informative dashboards and visualizations to present CX metrics in a clear and actionable manner to stakeholders.
  6. Ensure the application provides real-time and historical views of CX metrics, enabling timely decision-making.
  7. Collaborate with internal teams to integrate the CX metrics application with existing CRM, analytics, and reporting systems.
  8. Work closely with UX/UI designers to ensure a user-friendly interface that enhances user experience.
  9. Work on both front-end and back-end development, ensuring the smooth functioning of customer-facing applications.
  10. Stay up-to-date with emerging technologies, trends, and best practices in software development and customer experience.
  11. Identify opportunities for process improvement and suggest enhancements to the application’s functionality and user experience.
  12. Stakeholder Management: key stakeholders that the position holder will need to liaise/work withto be successful in this role.

Internal:

  1. Business process owners (Life Insurance, General Insurance, Leadway Health, Leadway Asset Management, etc.).
  2. Product managers
  3. Quality Assurance engineers
  4. Other software developers
  5. DevOps Engineer
  6. IT Infrastructure & Operations team

External:

  • Partners i.e. insurance aggregators and intermediary IT teams
  • External API providers i.e. Banks, government agencies, KYC/AML API providers, etc.
  • Customers

Job Requirements
Education and training:

  • Bachelor’s Degree in Computer Science, Software Engineering, or a related field.

Work experience:

  • [3+/5+/8+] years of experience years of experience as a Full Stack Software Engineer.
  • Experience with front-end technologies such as HTML5, CSS3, JavaScript, and modern front-end frameworks such as React or Angular.
  • Experience with back-end technologies such as Node.js, Express, and MongoDB or other similar databases.
  • Knowledge of databases, SQL, and data modeling.
  • Prior experience in the CX domain or working on customer-centric projects is advantageous.
  • Experience with RESTful API development.
  • Experience with object-oriented programming and design patterns.
  • Experience with version control systems such as Git.

Knowledge & Skills:

  1. Ability to write clean, efficient, and well-documented code.
  2. Excellent problem-solving and debugging skills.
  3. Strong communication and collaboration skills.
  4. Experience with serverless computing architectures.

Job Requirements:

  1. Experience with containerization technologies such as Docker and Kubernetes
  2. Familiarity with Agile/Scrum development methodologies
  3. Personal Attributes
  4. Attention to detail; must be able to focus on the fine details while not losing sight of the big picture.
  5. Curiosity; always looking for better ways to solve problems
  6. Strong communication skills. Must be able to engage effectively with technical and non-technical stakeholders.
  7. Excellent analytical skills and the ability to understand business processes, analyze complex problems and develop effective solutions.
  8. Creativity; must be able to think creatively and develop innovative solutions to problems.
  9. Resilience; must be able to persevere through difficult problems and setbacks, staying focused on the end goal.
  10. Ability to work in diverse, cross-functional teams in a dynamic business environment.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Engineering, Information Technology

Apply for job