Overview

Cobranet Limited is a leading Internet Service and data provider. Since its launch in 2003, Cobranet is proud to provide every segment of the Nigerian society with a reliable and secure Internet Service and Data management solution to the digital universe.

Job Position: Support Engineer

Job Location: Lekki Phase 1, Lagos

Job Responsibilities

  • Provide technical support service via phone, email, and other channels as required to clients.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper follow up and closure of all pending tickets.
  • Interact with customers to provide and process information in response to complaints and inquiries.
  • Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM).

Other Responsibilities

  1. Report to the Head of Department.
  2. Respond to client complains in a proper and professional manner.
  3. Should maintain a high level of personal responsibility.
  4. Abide and apply the rules and regulations of the department and the company as a whole.
  5. Responsible for achieving any assignment given by the Manager.
  6. Keeping up to date with departmental and company notification via Emails, notice board and other mediums.

Job Requirements

  • Preferred: B.Sc (or equivalent) in Computer Science.

Certifications:

  • CCNA is preferred.
  • MCP is preferred.

Experience:

  • 2 – 4years work experience.
  • A previous experience in support or IT department.

Technical Skills:

  1. Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
  2. Basic routing & switching knowledge.
  3. Basic RF knowledge.
  4. Ability to resolve problems remotely.

General Skills:

  1. Interpersonal relationship.
  2. Maintain a good communication and interaction with customers and colleagues.
  3. Self-learner.
  4. Communications skills, both verbal and written.

Language Qualifications:

  • Good verbal and writing skills in English are mandatory.

Application Deadline
16th September, 2022.

How to Apply
Interested and qualified candidates should send their Resume to: support.hire@cobranet.ng using the Job Title as the subject of the mail.

Tagged as: Engineering, Technical