Overview

Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.

Job Position: Tele-collection Officer

Job Location: Lagos

Job Responsibilities

  1. Manages recovery of overdue loan
  2. Contacting customers daily/weekly and informing them of their overdue loans
  3. Following up with customers daily/weekly on previous payment redemption date.
  4. Advising customers on the best payment options and negotiating suitable payment plans.
  5. Thoroughly understands assigned portfolio and product
  6. Responding to customer queries and escalating accordingly
  7. Maintaining accurate, up-to-date customer account information
  8. Reporting accurate customers feedback daily/weekly.

Job Requirements

  1. Minimum Qualification: OND / HND / B.Sc with 0 – 1 year work experience.
  2. Previous experience intele-collections or Customer Service will be an added advantage
  3. Strong Written, Communication and Negotiation Skills.
  4. Strong command of English Language and at least, one other local or international language
  5. Agile, Teachable and willing to learn
  6. Ability to collaborate with a team in a fast-paced environment.
  7. Attention to detail and strong Listening skills.
  8. Persuasive, sales/marketing and analytical skills will bean added advantage.

Salary
N40,000 – N70,000 monthly.

Application Deadline
30th September, 2022.

How to Apply
Interested and qualified candidates should send their CV to: careers@mwanga.ng using the Job Title as the subject of the email.

Tagged as: Customer Service