Overview
Prospa is building the operating system for 40 million Nigerian Entrepreneurs. With our mobile app business owners can open a business bank account in 5 minutes and get powerful tools to run a business (Invoicing, CRM, Inventory, E-commerce, and more). Y Combinator and Global Investors back Prospa.
Job Title: Tele-Collections Agent
Job Type: Full Time
Job Location: Yaba, Lagos
Job Description
We are looking for a seasoned ethical Tele-Collections Agent to join our growing Loans Team.
As a TCA you will support the Team with all lending and recovery functions.
We’re looking for a winner who shares our vision. You’ll be joining Prospa because you genuinely believe the mission to empower African Entrepreneurs is important and exciting.
Job Responsibilities
- Manage recovery of overdue loan ethically (make calls to defaulting Members daily)
- Following up with Members daily on previous payment redemption date
- Negotiate payoff deadlines and payment plans
- Thoroughly understand assigned portfolio and product
- Plan a course of action in addition to tele-collections, to recover overdue loans (engage in field visits to Members location as the need arises)
- Maintain a schedule of all call logs with clear feedback from Members
- Handle and escalate Members’ questions or complaints accordingly (follow up with all positive feedback twice weekly on Mondays and Fridays)
- Meet monthly debt recovery targets
- All other day to day tasks as required
Job Requirements
- 3+ years experience working as a Tele-Collections Agent, Loan Recovery Officer or Credit Officer
- A Bachelor’s Degree from a reputable educational institution (in Accounting, Finance or Business discipline is preferred)
- Experience in FinTech Loans Management
- Knowledge and working experience of Excel and Google Sheets
- Able to work effectively and productively with internal and external stakeholders at all levels.
- Strong analytical skills to monitor, measure and report
- Excellent attention to detail and highly organised
- Confident with a strong sense of judgement
- Ability to apply strategy and tactics to recover overdue loans ethically
- Self-motivated with ability to meet deadlines independently and as part of a Team
Key Requirements
- Must be based in Yaba, or surrounding areas
- Immediate start
Salary
₦80,000 – ₦100,000 Monthly (Based On Experience) + Commission
Application Deadline:
Deadline: 17th April 2024
Interviews: 12th April – 17th April, 2024
How to Apply
Please apply via this link and ensure you complete the Skills Assessment in the follow-up email.
Only Candidates who take the Skills Assessment will be considered.
Apply: https://bit.ly/prospaapplications
We look forward to receiving your application!
