Overview

Leryhago is a customer-centric travel concierge offering complete experience packages such as flight bookings, hotel reservations, visa assistance, travel insurance, and tours.

Job Position: Travel Consultant

Job Location: Lagos

Job Description

  1. As a Travel Consultant, you will be responsible for providing exceptional customer service by assisting clients in planning, organizing, and booking their travel arrangements.
  2. Your expertise and knowledge of various destinations, travel options, and industry trends will be crucial in delivering personalized and memorable travel experiences to our valued clients.

Job Responsibilities
Consultation and Itinerary Planning:

  1. Engage with clients to understand their travel preferences, requirements, and budget.
  2. Provide expert advice on travel destinations, attractions, accommodations, transportation options, and travel packages.
  3. Create customized itineraries tailored to meet the individual needs and preferences of clients.
  4. Offer guidance on visa requirements, travel insurance, and necessary travel documents.
  5. Collaborate with clients to ensure their travel plans align with their expectations and desires.

Booking and Reservations:

  1. Utilize online reservation systems and travel industry software to book flights, hotels, car rentals, cruises, tours, and other travel services.
  2. Coordinate multiple travel components to create seamless travel arrangements for clients.
  3. Negotiate with travel suppliers to obtain the best possible rates, discounts, and added benefits for clients.
  4. Confirm bookings, issue tickets, vouchers, and all necessary documentation for clients.
  5. Provide clients with detailed information regarding their bookings, including flight details, hotel check-in procedures, and travel policies.

Customer Service and Support:

  1. Ensure exceptional customer service by promptly responding to client inquiries, addressing concerns, and resolving any issues that may arise before, during, or after travel.
  2. Offer guidance and support to clients in the event of travel disruptions, cancellations, or emergencies.
  3. Stay up-to-date with the latest travel trends, industry news, and destination information to provide accurate and relevant advice to clients.
  4. Build strong relationships with clients to foster loyalty and repeat business.
  5. Collect feedback from clients to continually improve services and enhance customer satisfaction.

Job Requirements

  1. Bachelor’s Degree in Hospitality, Tourism, or a related field (preferred).
  2. Proven experience working as a Travel Consultant or in a similar role.
  3. In-depth knowledge of travel destinations, attractions, and industry trends.
  4. Familiarity with online reservation systems and travel booking platforms.
  5. Excellent communication and interpersonal skills.
  6. Strong sales and negotiation abilities.
  7. Exceptional customer service skills with a client-focused approach.
  8. Detail-oriented with excellent organizational and time management abilities.
  9. Proficiency in using travel industry software and computer systems.
  10. Ability to work effectively in a fast-paced and dynamic environment.
  11. Multilingual skills (additional languages) are advantageous.

How to Apply
Interested and qualified candidates should send their CV / Resume to: careers@leryhago.com using the Job Title as the subject of the mail.