{"id":12203,"date":"2022-08-03T14:39:39","date_gmt":"2022-08-03T13:39:39","guid":{"rendered":"https:\/\/jobnetworknigeria.com\/?post_type=job_listing&p=12203"},"modified":"2022-08-03T14:47:40","modified_gmt":"2022-08-03T13:47:40","slug":"monitoring-officer-at-traction-apps","status":"publish","type":"job_listing","link":"https:\/\/jobnetworknigeria.com\/job\/monitoring-officer-at-traction-apps\/","title":{"rendered":"Monitoring Officer at Traction Apps"},"content":{"rendered":"
\n

Traction Apps is a platform that provides you with all the tools to run and grow your business. Accept payments, manage sales, send invoices, manage inventory and a lot more on Traction.<\/p>\n<\/div>\n

\n

Job Position: <\/strong>Platform Monitoring Officer<\/p>\n

Job Location: <\/strong>Lagos<\/p>\n<\/div>\n

\n

Job Responsibilities<\/strong><\/p>\n

    \n
  1. Liaise with 3rd party support service providers (Bank, PTSPs or NIBSS,) for swift resolution of escalated issues<\/li>\n
  2. Manage connectivity on all SIMs and always ensure terminal uptime<\/li>\n
  3. Provide customer feedback to the product and engineering teams<\/li>\n
  4. Contribute to merchant support, customer success, and product support activities as needed<\/li>\n
  5. Handling the TMS-related issues and liaising with the engineering team on the development<\/li>\n
  6. Provide accurate and reliable reports on downtime and resolution on either daily weekly or monthly basis<\/li>\n
  7. To monitor the VPS platform testing at 30 minutes intervals with sample transfer<\/li>\n
  8. To monitor the Threshold for the Paystack wallet<\/li>\n
  9. To monitor the Threshold for the Airtime vending account<\/li>\n
  10. To carry out test transactions across all pos terminals using all card schemes (GA & ETOP)<\/li>\n
  11. Act as a 2nd level of support for all product and platform-related issues escalated by the Customer Success team<\/li>\n
  12. Work with relevant departments within Traction to onboard clients on product platforms<\/li>\n
  13. Escalate technical issues to traction payment partners team and follow up to receive resolution feedback with specified SLA<\/li>\n
  14. Escalate product support issues to the Product team and follow up to receive resolution feedback within the specified SLA<\/li>\n
  15. Attending to any other related task assigned by Lead Terminal Management.<\/li>\n<\/ol>\n

    Job Requirements<\/strong><\/p>\n

      \n
    1. HND \/ Bachelor’s Degree<\/li>\n
    2. Experience and results as a Platform Support Specialist or similar role<\/li>\n
    3. Strong communication and presentation skills<\/li>\n
    4. Ability to work independently and with cross-functional teams<\/li>\n
    5. Perceptive and a fast learner: you\u2019re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they\u2019re unable to articulate those goals<\/li>\n
    6. A positive, polite, confident, sincere, and friendly disposition<\/li>\n
    7. The ability to solve problems and to think quickly on your feet<\/li>\n
    8. Flexibility \u2013 we\u2019re growing and evolving, and you\u2019ll need to come along for the ride.<\/li>\n<\/ol>\n

      Our Values:<\/p>\n

        \n
      1. Ownership: At Traction, we take the initiative to achieve favorable results<\/li>\n
      2. Invent & Innovate: We are constantly developing and designing solutions<\/li>\n
      3. Growth Centered ( self and customers): You keep pursuing growth and learning<\/li>\n
      4. Team Spirit (collaborative): We are a team that works together to achieve a common goal<\/li>\n
      5. High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold<\/li>\n
      6. Customer Driven: We see everything we do at Traction on how it will impact our customers<\/li>\n
      7. Above & Beyond: We don’t just do what’s expected of us; We go the extra mile.<\/li>\n<\/ol>\n<\/div>\n
        \n

        Why Traction<\/strong><\/p>\n

          \n
        1. Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners<\/li>\n
        2. Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance<\/li>\n
        3. Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth<\/li>\n
        4. The Best Team. Working with a motivated and talented team plus regular team bonding events.<\/li>\n<\/ol>\n<\/div>\n
          \n

          Application Deadline<\/strong>
          \n7th September 2022.<\/p>\n<\/div>\n

          \n

          How to Apply
          \n<\/b>Interested and qualified candidates should:
          \nClick here to apply online<\/strong><\/a><\/p>\n

          Note:\u00a0<\/strong>Traction Apps is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law<\/p>\n<\/div>\n","protected":false},"author":2153,"featured_media":0,"template":"","meta":{"_promoted":"","_company_name":"Traction Apps","_job_location":"","_application":"https:\/\/tractionapps.freshteam.com\/jobs\/tHG7whNY-doj\/platform-monitoring-officer","_company_website":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"job_listing_region":[139],"job-categories":[16,50,264],"job-types":[3],"job_listing_tag":[271,265],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job-listings\/12203"}],"collection":[{"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/users\/2153"}],"wp:attachment":[{"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/media?parent=12203"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job_listing_region?post=12203"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job-categories?post=12203"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job-types?post=12203"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job_listing_tag?post=12203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}