{"id":18792,"date":"2022-11-23T14:59:00","date_gmt":"2022-11-23T13:59:00","guid":{"rendered":"https:\/\/jobnetworknigeria.com\/?post_type=job_listing&p=18792"},"modified":"2022-11-23T12:53:18","modified_gmt":"2022-11-23T11:53:18","slug":"head-of-operations-at-enroyale-consulting","status":"publish","type":"job_listing","link":"https:\/\/jobnetworknigeria.com\/job\/head-of-operations-at-enroyale-consulting\/","title":{"rendered":"Head of Operations at Enroyale Consulting"},"content":{"rendered":"
\n

Enroyale Consulting – Our client, a Digital Microfinance Bank, is recruiting to fill the position below:<\/p>\n<\/div>\n

\n

Job Position: <\/strong>Head of Operations<\/p>\n

Job Location: <\/strong>Wuse II, Abuja (FCT)<\/p>\n<\/div>\n

\n

Job Responsibilities<\/strong>
\nSome of the key responsibilities include:<\/p>\n

    \n
  1. Analyze the current processes of our operations and identify weaknesses by working hand-in-hand with the Chief Operating Officer and the Customer Support & Collection Agents<\/li>\n
  2. Design new operations processes to improve how we serve our customers and when we create new financial products<\/li>\n
  3. Build the right KPIs, monitoring tools, and internal workflows\u2026 to ensure we deliver the Bank\u2019s growth objectives and deliver a stellar service to our customers in collaboration with other departments<\/li>\n
  4. Monitor business metrics and work with external teams (Risk, Finance, Internal Audit) to understand and explain deviations.<\/li>\n
  5. Ensure a high standard of quality in the Operations Team, set guidelines for hiring and team management<\/li>\n
  6. Handle complex Customers issues, manage escalation processes within Teams<\/li>\n
  7. Weekly detailed reporting with operations metrics to the Chief Operating Officer and Risk & Finance teams<\/li>\n
  8. Develop and manage a team of well-trained, focused and motivated Banking Services staff, \u201cchange the Bank mindset\u201d<\/li>\n
  9. Supervise and coordinate branch operations activities on a daily basis<\/li>\n<\/ol>\n

    Job Requirements<\/strong><\/p>\n

      \n
    1. Candidates should possess a Bachelor’s Degree with 4 – 7 years work experience.<\/li>\n
    2. You must be familiar with the BankOne Core Banking Application<\/li>\n
    3. You must have strong communication skills<\/li>\n
    4. You have knowledge of Microsoft Office (Word, Excel), Google Suite<\/li>\n
    5. You must be thrilled by the vision of The and hungry to make it a success story in Nigeria<\/li>\n
    6. You have experience in the startup environment or in digital financial services<\/li>\n
    7. You have experience in SQL and other database management software.<\/li>\n<\/ol>\n<\/div>\n
      \n

      Application Deadline<\/strong>
      \n14th December, 2022.<\/p>\n<\/div>\n

      \n

      How to Apply
      \n<\/b>Interested and qualified candidates should:
      \nClick here to apply online<\/a><\/strong><\/p>\n

      Note:<\/strong>\u00a0Nothern candidates are highly encouraged to apply.<\/p>\n<\/div>\n","protected":false},"author":2153,"featured_media":0,"template":"","meta":{"_promoted":"","_company_name":"Enroyale Consulting","_job_location":"","_application":"https:\/\/forms.gle\/YcCWQZPEbPJC9V9W6","_company_website":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"job_listing_region":[116],"job-categories":[16],"job-types":[3],"job_listing_tag":[271],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job-listings\/18792"}],"collection":[{"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/users\/2153"}],"wp:attachment":[{"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/media?parent=18792"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job_listing_region?post=18792"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job-categories?post=18792"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job-types?post=18792"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job_listing_tag?post=18792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}