{"id":4897,"date":"2021-02-03T11:52:56","date_gmt":"2021-02-03T10:52:56","guid":{"rendered":"https:\/\/jobnetworknigeria.com\/?post_type=job_listing&#038;p=4897"},"modified":"2021-02-03T11:52:59","modified_gmt":"2021-02-03T10:52:59","slug":"terminal-operations-manager-at-poise-etiquette-2","status":"publish","type":"job_listing","link":"https:\/\/jobnetworknigeria.com\/job\/terminal-operations-manager-at-poise-etiquette-2\/","title":{"rendered":"Terminal Operations Manager at Poise &amp; Etiquette"},"content":{"rendered":"<div>\n<p>Poise &amp; Etiquette &#8211; Our client, a tech driven mobility company is recruiting to fill the position below:<\/p>\n<\/div>\n<div>\n<ul>\n<li><strong>Job Position:<\/strong> Terminal Operations Manager (Transport)<\/li>\n<li><strong>Job Location: <\/strong>Lagos<\/li>\n<\/ul>\n<\/div>\n<div>\n<p><strong>Job Responsibilities<\/strong><\/p>\n<ul>\n<li>Efficiently coordinate the daily operations of the terminal with the objective of ensuring zero service disruptions and service failures.<\/li>\n<li>Ensure the services of the organization are effectively marketed and that management approved performance expectations are surpassed.<\/li>\n<li>Track all in-transit buses assigned to the terminal effectively and ensure their availability to meet the projected demand by customers<\/li>\n<li>Ensure available buses are effectively fixed and ready for daily operations within stipulated turnaround time<\/li>\n<li>Conduct pre-trip inspections to ensure available buses are fit for use and are in alignment with the approved SCS (service,comfort, safety) standards for our fleet.<\/li>\n<li>Ensure available buses are efficiently assigned to routes, positioned for boarding.<\/li>\n<li>Ensure strict adherence to scheduled departure timelines and minimize service disruptions<\/li>\n<li>Ensure guests who have opted for pick up services are effectively processed in line with their bookings and picked up at their preferred location<\/li>\n<li>Ensure all information passed by management is effectively communicated to and understood by all terminal-based staff.<\/li>\n<li>Promptly communicate shortage or surplus of buses at the terminal to the designated Operations support team (OST)<\/li>\n<li>Resolve minor grievances or disputes that does not require escalation<\/li>\n<li>Ensure the terminal and its ambiance is properly maintained and is in compliance with \u201cThe Company\u201d standards by the facility maintenance team<\/li>\n<li>Ensures all transactions are effectively managed and documented on the approved ERP platform and that experience officers remit accurate sales to the accountant<\/li>\n<li>Identify opportunities to improve the interface and service to our customers<\/li>\n<li>Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. E.g. resumption time, dress code, friendly attitude towards guests etc.<\/li>\n<li>Promote our services to encourage greater use of online booking platforms (Website and App).<\/li>\n<li>Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and reps of host community as authorized by management.<\/li>\n<li>Develop and implement terminal staff shift schedule in compliance with standards set by HCD.<\/li>\n<li>Perform other duties as required or as assigned.<\/li>\n<\/ul>\n<p><strong>Job Requirements<\/strong><\/p>\n<ul>\n<li>B.Sc \/ HND qualification in a relevant field<\/li>\n<li>Minimum of 5 years experience in operations and\/or administrative management in the transport industry<\/li>\n<li>Experience from a service industry is an added advantage<\/li>\n<li>Knowledge of fleet management is compulsory<\/li>\n<li>Tech-savvy as well as proficient in the use of modern technology and relevant Microsoft Office tools<\/li>\n<\/ul>\n<\/div>\n<div>\n<p><strong>How to Apply<\/strong><\/p>\n<p>Interested and qualified candidates should send their CV to:\u00a0<a href=\"mailto:ecruiter@poiseandetiquette.com\"><strong>recruiter@poiseandetiquette.com<\/strong><\/a>\u00a0with the Job Title as the subject of the mail.<\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_promoted":"","_company_name":"Poise & Etiquette","_job_location":"","_application":"","_company_website":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":"","jetpack_publicize_message":"Terminal Operations Manager at Poise & Etiquette.","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"job_listing_region":[139],"job-categories":[26,36,50],"job-types":[3],"job_listing_tag":[152,256,265],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job-listings\/4897"}],"collection":[{"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/media?parent=4897"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job_listing_region?post=4897"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job-categories?post=4897"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job-types?post=4897"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job_listing_tag?post=4897"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}