{"id":5961,"date":"2021-03-01T08:26:40","date_gmt":"2021-03-01T07:26:40","guid":{"rendered":"https:\/\/jobnetworknigeria.com\/?post_type=job_listing&#038;p=5961"},"modified":"2021-03-01T08:26:44","modified_gmt":"2021-03-01T07:26:44","slug":"retail-relationship-management-officers-at-wema-bank","status":"publish","type":"job_listing","link":"https:\/\/jobnetworknigeria.com\/job\/retail-relationship-management-officers-at-wema-bank\/","title":{"rendered":"Retail Relationship Management Officers at Wema Bank"},"content":{"rendered":"<div>\n<p>Wema Bank Plc &#8211; Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.<\/p>\n<\/div>\n<div>\n<ul>\n<li><strong>Job Position: <\/strong>Retail Relationship Management Officer<\/li>\n<li><strong>Job Location:<\/strong> Nigeria<\/li>\n<li><strong>Specialization(s):<\/strong> Banking \/ Finance \/ Insurance<\/li>\n<\/ul>\n<\/div>\n<div>\n<p><strong>Job Summary<\/strong><\/p>\n<ul>\n<li>The Retail Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective retail customers.<\/li>\n<li>To observe the competition to see what strategies are being used in order to stay ahead of the competition.<\/li>\n<\/ul>\n<p><strong>Job Purpose<\/strong><\/p>\n<ul>\n<li>To contribute to retail business development and execution of branch retail sales plans, in order to achieve desirable profitability.<\/li>\n<li>To book quality retail loans and monitor for the effective and efficient performance of such loans &#8211; This was not included before.<\/li>\n<li>To foster a productive, value-adding relationship between the bank and customers.<\/li>\n<li>To support the Retail Cluster Head to grow a portfolio of profitable customers in pursuit of specific sales, service, growth, and opportunity targets<\/li>\n<li>To contribute to a strong customer-focused service culture in the Branch.<\/li>\n<li>Coordinating sales efforts with marketing programs<\/li>\n<\/ul>\n<p><strong>Job Responsibilities<\/strong><br \/>\nSales management:<\/p>\n<ul>\n<li>Execute branch retail sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross-selling, and keeping up to date with changes and developments in the local market\/area to drive optimal achievement sales opportunities.<\/li>\n<li>Strong communication and interpersonal skills and the ability to build and maintain relationships<\/li>\n<li>To focus on driving customer acquisition and growing volumes, especially in the area of Retail business in the Bank through the opening of different types of accounts.<\/li>\n<li>To give feedback to the sales team and product management in market situations on new product\/existing product development\/upgrade for growing small and medium scale businesses and individuals in our marketing environment.<\/li>\n<li>Conduct daily meetings with other retail sales teams (Marketing Associates), carrying out reviews on the previous day&#8217;s activities, and jointly plan for the week ahead.<\/li>\n<li>Manages and maintains current retail business relationships and seek new accounts through sales<\/li>\n<li>Engage in retail business development activities and solicitation of new retail business; be actively involved in instilling and maintaining a positive sales environment through education of the Bank\u2019s products and services.<\/li>\n<li>Effectively convert service recovery to sales opportunities and sustain client loyalty.<\/li>\n<li>The collective targets for the MAs are the sole responsibilities of the Retail, RMO who supervises all the activities of MAs under his\/her purview.<\/li>\n<li>Giving sales presentations to a range of prospective customers<\/li>\n<li>Creatively engage customers as contactless as possible<\/li>\n<li>Visiting clients and potential customers to evaluate needs or promote products and services<\/li>\n<li>Coordinating sales efforts with marketing programs<\/li>\n<\/ul>\n<p><strong>Risk Management:<\/strong><\/p>\n<ul>\n<li>Ability to identify an acceptable level of lending risk, in line with the bank\u2019s risk appetite statement and to maximize profit from that transaction.<\/li>\n<li>Comply with the Bank\u2019s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks\/losses.<\/li>\n<li>Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.<\/li>\n<li>Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the bank&#8217;s policies and procedures<\/li>\n<li>Ensure all documentation is valid and complete in the assigned portfolio.<\/li>\n<li>Adhering to the Bank\u2019s policies and procedures<\/li>\n<\/ul>\n<p><strong>Financial Management:<\/strong><\/p>\n<ul>\n<li>Extract and analyze financial statements, cash flow forecasts, and other complex financial reports, providing an accurate assessment<\/li>\n<li>Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.<\/li>\n<li>Analyze financial statements of new customers and evaluate all loan documents.<\/li>\n<li>Contributes to the growth of deposits, loans, and overdrafts to increase the profitability of the branch.<\/li>\n<li>Draft and assist the Retail Cluster Head to complete deposit funding and credit proposal papers.<\/li>\n<li>Negotiating all contracts with prospective customers<\/li>\n<li>Answering customer questions about credit terms, products, prices, and availability<\/li>\n<\/ul>\n<p><strong>Customer Service:<\/strong><\/p>\n<ul>\n<li>Deliver and always maintain customer service standards, for improved service delivery.<\/li>\n<li>Log customers\u2019 complaints through the customer query register identifying the root causes and addressing them at the source to prevent a recurrence.<\/li>\n<li>Provide appropriate products and services via the most suitable channel to ensure that customers\u2019 needs are met.<\/li>\n<li>Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.<\/li>\n<li>Consistent and frequent communication with the client providing complete, concise portfolio valuations and guidance.<\/li>\n<li>Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to a decision.<\/li>\n<li>Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.<\/li>\n<li>Advice customers on financial services<\/li>\n<li>Handles customer complaints and solve problems<\/li>\n<li>Engaging customers on banking products and services<\/li>\n<li>Approach and sign on new customers<\/li>\n<\/ul>\n<p><strong>People Management:<\/strong><\/p>\n<ul>\n<li>Collaborate with peers in the branch to ensure effective support and service delivery.<\/li>\n<li>Contribute to developing a positive and proactive Safety and Well-being culture including meeting all safety and wellbeing compliance requirements.<\/li>\n<li>Role model and live the Bank\u2019s Values while adhering to all corporate HR policies<\/li>\n<li>Exhibit Good leadership skill<\/li>\n<li>Has a direct responsibility and accountability for the performance of all MA in the branch<\/li>\n<\/ul>\n<p><strong>Job Requirements<\/strong><\/p>\n<ul>\n<li>Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an added Advantage<\/li>\n<li>Specialized knowledge: Minimum of 3 years cognate experience<\/li>\n<li>Professional Certification: CIBN<\/li>\n<li>Experience: Sales and Marketing<\/li>\n<li>Digitally Savvy<\/li>\n<li>Superb interpersonal skills.<\/li>\n<li>Good communication skills<\/li>\n<li>A commitment to excellent customer service<\/li>\n<li>Strategic thinking and the ability to analyze and solve problems quickly<\/li>\n<li>Ability to work well with others and lead a team<\/li>\n<\/ul>\n<\/div>\n<div>\n<p><strong>Closing Date<\/strong><br \/>\n12th March 2021.<\/p>\n<\/div>\n<div>\n<p><strong>How to Apply<\/strong><\/p>\n<p>Interested and qualified candidates should:<br \/>\n<strong><a href=\"https:\/\/wemabank.seamlesshiring.com\/job\/view\/5\/retail-relationship-management-officer\" target=\"_blank\" rel=\"noopener\">Click here to apply online<\/a><\/strong><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_promoted":"","_company_name":"Wema Bank","_job_location":"","_application":"https:\/\/wemabank.seamlesshiring.com\/job\/view\/5\/retail-relationship-management-officer","_company_website":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":"","jetpack_publicize_message":"Retail Relationship Management Officers at Wema Bank.","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"job_listing_region":[267],"job-categories":[24],"job-types":[3],"job_listing_tag":[253],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job-listings\/5961"}],"collection":[{"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/media?parent=5961"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job_listing_region?post=5961"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job-categories?post=5961"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job-types?post=5961"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/jobnetworknigeria.com\/wp-json\/wp\/v2\/job_listing_tag?post=5961"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}