Overview
AA Rescue is a multi-service organization founded in 2003 with the prime focus of giving comfort, removing distress and protecting the Nigerian populace by providing prompt emergency roadside assistance to stranded motorist in cases of vehicular breakdowns and accidents.
Job Position: Customer Service Representative
Job Locations: Okutukutu – Yenagoa, Bayelsa & Lagos
Job Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal / customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Job Requirements
- Bachelor’s degree in any management/social science related course
- Minimum of 2 years experience as a customer service representative
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Salary
N100,000 – N120,000 Monthly.
Application Deadline
10th December, 2024.
How to Apply
Interested and qualified candidates should send their CV to: careers@aarescuenigeria.com using the job title as the subject of the email.
