Overview

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution-based companies. Our company offers a wide range of services which are in high demand in today’s emerging market. AVA has three major arms, which have been streamlined to meet our customers’ needs. The three major arms are: Consulting, Recruitment and Training. Alfred & Victoria Associates has become one of the most sought-after Human Capital Development organisations in recent times. She is quickly becoming the distinguished strategic partner required in all sectors of the economy, as well as in the rapidly growing world of outsourcing, which is now in high demand across all professions.

Job Position: Customer Service Officer
Location: Berger, Opic, Wawa –axis, Ogun
Employment Type: Full-time

Job Brief

  1. We are looking for an experienced Customer Service officer who will drive excellence in customer service and promote this idea through the organisation.
  2. Manage customer service agents and monitor their performance.
  3. The goal is to keep the department running in an efficient manner to increase customer satisfaction, loyalty and retention and exceed customers’ expectations.

Job Responsibilities

  1. Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
  2. Identify and assess customers’ needs to achieve satisfaction.
  3. Provide accurate, valid, and complete information by using the right methods/tools.
  4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  5. Keep records of customer interactions, transactions, comments, and complaints.
  6. Communicate and coordinate with internal departments to resolve customer issues.
  7. Process customer complaint forms, feedback forms and other requests.
  8. Follow communication procedures, guidelines, and policies.
  9. Take ownership of customer issues and follow problems through to resolution.
  10. Assist with customer retention and loyalty programs.
  11. Meet the customer service team and individual performance targets.
  12. Perform other job-related duties assigned

Requirements

  1. B.Sc./BA in Business Administration, Mass Communications or relevant field.
  2. A minimum of 2 years proven work experience as a customer service manager, retail manager.
  3. Strong client-facing and communications skills.
  4. Excellent knowledge of management methods and techniques.
  5. Proficiency in English. Another language will be an added advantage.
  6. Excellent in written and verbal communication skills.
  7. Ability to think strategically and to lead.
  8. Advanced troubleshooting, multi-tasking skills.
  9. Highly self-motivated.

How to Apply
Interested and qualified candidates should send their CV to: apply@alfred-victoria.com using the Job Title as the subject of the email.

Tagged as: Customer Service