Overview
PWAN Group is a leading real estate investment and network marketing company in Nigeria, dedicated to providing affordable housing solutions and lucrative investment opportunities. With a strong presence nationwide, we pride ourselves on excellence, integrity, and customer satisfaction.
Job Position: Customer Service Executive
Location: Ajah / Lekki, Lagos
Job Responsibilities
- Handle inbound and outbound calls, emails, and social media messages from customers in a timely and courteous manner.
- Resolve customer issues, answer questions about products/services and policies, and escalate when necessary.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Use Microsoft tools (Word, Excel, Outlook, possibly Teams) to prepare reports, track metrics, and communicate internally.
- Meet performance targets (response time, resolution rates, customer satisfaction).
- Maintain a befitting presence: professional attitude, appearance, and communication.
- Collaborate with other teams to improve processes and customer experience.
Requirements
- Bachelor’s Degree or HND qualification.
- 0 – 4 years relevant work experience.
- Must have completed NYSC.
- Proficient in MS Tools (Microsoft Word, Excel, Outlook; familiarity with Teams/other Office apps is an advantage).
- Excellent verbal & written communication skills.
- Presentable, confident, polite, with a professional image and phone manner.
- Strong listening skills, patience, and empathy when dealing with customers.
- Ability to multitask, prioritise effectively, and work under pressure.
- Residing around the Lekki / Ajah axis or able to commute reliably.
What We Offer
- Competitive salary.
- HMO.
- Opportunity to grow and learn in a supportive work environment.
- Training and mentorship in customer service best practices.
How to Apply
Interested and qualified candidates should send their CV (and a short cover letter) to: hr@pwangroup.com using “Customer Service Executive – Lekki / Ajah” as the subject of the mail.
