Account Manager at Tantalum Academy

Tantalum Academy – We train people on soft skills through storytelling & online games. We have designed state of the art programs that are highly engaging, uses immersive games, storytelling, reflection, peer feedback & assessments. Our USP’s are our path breaking & industry defining concepts such as Soft Skills Quotient (SSQ), Visually Measurable Behaviours (VMB), Visually Applied Actions (VAA) to inculcate soft skills in a measurable way. Our target audience spans Enterprises, Higher educational institutions & schools.

Job Position: Account Manager – Gamified Learning Solutions

Job Location: Ikoyi, Lagos

Job Description

1. As an Account Manager at Tantalum Academy, you will play a key role in managing and nurturing client relationships to drive growth and ensure client satisfaction.
2. You will be responsible for upselling and cross-selling our gamified learning solutions, demonstrating a deep understanding of our products and their alignment with client needs.
3. This role involves working collaboratively with internal teams to deliver exceptional service and maximize revenue opportunities.

Job Responsibilities
Client Relationship Management:

1. Build and maintain strong, long-lasting relationships with clients.
2. Act as the main point of contact for clients, understanding their needs and ensuring a high level of customer satisfaction.
3. Conduct regular check-ins and status updates to strengthen client relationships.

Upselling and Cross-Selling:

1. Identify opportunities for upselling and cross-selling gamified learning solutions to existing clients.
2. Collaborate with the sales and marketing teams to create customized proposals that address client needs and showcase additional value.

Product Knowledge:

1. Develop a comprehensive understanding of Tantalum Academy’s gamified learning solutions.
2. Stay informed about industry trends, competitor offerings, and emerging technologies to effectively position our products in the market.

Needs Analysis:

1. Conduct thorough needs assessments to understand clients’ business goals and challenges.
2. Work closely with clients to tailor solutions that address their specific requirements.

Contract Renewals and Negotiations:

1. Manage contract renewals and negotiations to ensure continued client engagement.
2. Collaborate with the legal and finance teams to finalize agreements.

Communication and Collaboration:

1. Communicate effectively with internal teams, including content development, technology, and customer support, to address client needs.
2. Collaborate with cross-functional teams to resolve any issues and ensure a seamless client experience.

Reporting and Analytics:

1. Prepare and present regular reports on account status, sales performance, and revenue forecasts.
2. Utilize analytics to identify trends and opportunities for account growth.

Customer Advocacy:

1. Encourage satisfied clients to become advocates, providing testimonials and participating in case studies.
2. Address and resolve any client concerns promptly and professionally.

Job Requirements

1. Bachelor’s Degree in Business, Marketing, or a related field.
2. Proven experience in account management, sales, or a related customer-facing role.
3. Strong understanding of gamified learning solutions and the e-learning industry.
4. Excellent communication and interpersonal skills.
5. Ability to analyze data and make data-driven decisions.
6. Goal-oriented with a track record of meeting and exceeding sales targets.
7. Strong negotiation and contract management skills.
8. Team player with the ability to collaborate across departments.
9. Highly organized and able to manage multiple client accounts simultaneously.

Application Deadline
1st March, 2024.

How to Apply
Interested and qualified candidates should submit their Resume, a Cover Letter detailing relevant experience, and references to: careers@netconstruct-ng.com include “Account Manager Application – Gamified Learning Solutions” in the subject line.