Septagus Consulting Nigeria Limited is a renowned human resource consulting firm that emerged from an uncommon track record of distilling value to a league of clients.

Job Position: Contact Centre Agent

Job Location: Lagos

Job Description 

  1. Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  2. De-escalate situations involving dissatisfied customers, offering patient assistance and support
  3. Call clients and customers to inform them about the company’s new products, services and policies
  4. Guide callers through troubleshooting, navigating the company site or using the products or services
  5. Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  6. Collaborate with other call center professionals to improve customer service
  7. Help to train new employees and inform them about the company’s customer management policies.

Application Deadline
30th January, 2024.

How to Apply
Interested and qualified candidates should send their CV to: recruit@septagusconsulting.com using “Contact Centre Agent” as the subject of the email.

Tagged as: Business Development, Customer Service, Sales