Overview

Firmus Group is recruiting suitably qualified candidates to fill the position below:

Job Position: Digital Banking officer

Job Location: Lekki, Lagos

Job Description

  1. Telemarketing all Firmus e-business channels and Cards to both existing and new customers by calling them and informing them about the various benefits of using the cards and all our e-business channels.
  2. Ensuring Account Officers are marketing all Firmus Cards to ensure the monthly card target is achieved.
  3. Define digital initiatives, implement digital solution and deliver expected business outcome.
  4. Focus on understanding and translating business needs to solution-level architecture and process improvement
  5. Spearheading frequent campaigns to increase the use of all Firmus e-channels to ensure constant increase in the active users of ALL e-business channels.
  6. Ensuring the collection of the receipt from each customer in coordination with the concerned parties to activate the cards according to amount paid.
  7. Executing procedure related to modifying Firmus cards, renewal, canceling, issuing new cards in case of stolen or damaged, preparing related journals
  8. Executing all the procedures related to Firmus e-business Channels and cards issued for external parties and coordinating with them regarding the monthly payments.
  9. Calculating the fees and commissions related to all Firmus cards including renewal, cancelling, issuing new cards in the case of stolen or damaged especially for the credit card.
  10. Conducting Firmus cards inventory and holding documents according to procedures.
  11. Work closely with internal departments (such as IT & TQM, Customer Service & R&D) to understand operation processes, identify process deficiency and collaborate with them in all digitalization initiatives
  12. Audit on ALL (including FINTECH partners) settlement account to ensure we receive all outstanding inflow for the day, submit daily report to the CEO
  13. Constant follow up on POS transaction and ensure resolution of all issues same day

Application Deadline
3rd April, 2024.

How to Apply
Interested and qualified candidates should send their CV and Cover Letters to: humanresources@firmus.com.ng using the Job Title as the subject of the email.