Customer Success Representative at LifeBank

LifeBank is a health care technology and logistics company based in Lagos Nigeria. It is a health startup that facilitates the transmission of blood from labs across the country to patients and doctors in the hospitals. It was founded in 2016 by Temi Giwa Tubosun.

Job Position: Customer Success Representative

Job Locations: Port Harcourt – Rivers, Ibadan – Oyo and Jos – Plateau

Job Responsibilities

1. Work with the marketing a to prepare and deliver suitable sales pitches, proposals and presentations to Active LifeBank customers
2. Ensure Retention of all assigned Active customers
3. Work in line with company policy to achieve set sales targets and outcomes within schedule in assigned Active Customers
4. Prepare and follow up on territorial sales forecasts on a weekly and monthly basis for Active customers.
5. Establish, develop and maintain positive business and Active customer relationships
6. Reporting, tracking and Resolution of Active Customers issues
7. Provide daily call reports as well as weekly and monthly report of sales efforts to Active customers in marked sales territory
8. Regularly follow up with active hospitals to ensure theysign up and are using the app to placing orders
9. Resolve Active customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
10. Develop strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector;
11. Stay informed about the activities of health services in assigned particular area.
12. Expert level knowledge of department processes and product to serve as the first line of support in resolving internal and external Active and key customer issues.
13. Perform other duties as assigned
14. Ensure all assigned KPIs are achieved.

Job Responsibilities

1. Work with the marketing a to prepare and deliver suitable sales pitches, proposals and presentations to Active LifeBank customers
2. Ensure Retention of all assigned Active customers
3. Work in line with company policy to achieve set sales targets and outcomes within schedule in assigned Active Customers
4. Prepare and follow up on territorial sales forecasts on a weekly and monthly basis for Active customers.
5. Establish, develop and maintain positive business and Active customer relationships
6. Reporting, tracking and Resolution of Active Customers issues
7. Provide daily call reports as well as weekly and monthly report of sales efforts to Active customers in marked sales territory
8. Regularly follow up with active hospitals to ensure theysign up and are using the app to placing orders
9. Resolve Active customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
10. Develop strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector;
11. Stay informed about the activities of health services in assigned particular area.
12. Expert level knowledge of department processes and product to serve as the first line of support in resolving internal and external Active and key customer issues.
13. Perform other duties as assigned
14. Ensure all assigned KPIs are achieved.

Job Requirements

• Interested candidates should possess a B.Sc Degree / HND
• 1-2 years Key account and Customer Experience management experience
• 1-2 years experience in direct sales in the Pharma and healthcare industry
• Experience in the medical or Pharma industry is a plus.

Skills and Abilities:

1. Good organizational skills and results driven
2. Highly Self motivated
3. Highly analytical with a drive for numbers
4. High level of professionalism
5. Result-oriented team player with exceptional motivation and interpersonal skills.
6. Relationship management skills and openness to feedback
7. Excellent selling, communication and negotiation skills.
8. Good written and verbal communication skills
9. High proficiency in MS Office Suite
10. Must be able to prepare management reports and correspondence
11. Good initiative, time and stress management skills

Personal Attributes:

1. Have a deep desire to work in the startup industry
2. Sociable and friendly
3. Confident and pleasant
4. Loves a challenge

Work Environment:

1. field visits to Clients sites
2. Will be required to write proposals and reports
3. Will be required to work overtime, on weekends and travel if necessary

Reporting Structure:

• Will report to the Customer Success Manager.

Application Deadline
15th September, 2023.

How to Apply
Interested and qualified candidates should send their updated CV and Cover Letter to: team@lifebank.ng using the Job Title as the subject of the mail.