Overview

Mac Center is the home to the first US trained Apple Certified Macintosh Technician in Nigeria. We offer unparalleled service, sales and repair for all range of Apple products. For moments like this, Mac Center Nigeria has you covered. We will ensure you get your Apple product back as new, by utilizing any of our repair options.

Job Position: Sales Support Executive

Job Location: Lekki, Phase 1, Lagos (it is preferable for candidate to live around this environs)

Job Description

  1. We are seeking a Sales Support Executive to join our team and assist our customers with their inquiries, complaints, and requests.
  2. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to think critically and solve problems. You will be responsible for ensuring customer satisfaction and maintaining customer records.

Job Responsibilities

  1. Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  2. Provide solutions to customer problems and ensure their needs are met.
  3. Manage customer complaints and escalate issues to the appropriate department if necessary.
  4. Process customer orders and returns accurately and efficiently.
  5. Maintain customer records and update the company’s knowledge base.
  6. Ensure customer satisfaction by following up with customers and resolving any outstanding issues.
  7. Work collaboratively with other departments to ensure smooth and effective communication with customers.
  8. Identify opportunities to improve customer support processes and procedures.

Job Requirements

  • Bachelor’s Degree in Business Administration or a related field.
  • 1+ years of experience in a sales support role.
  • Familiarity with CRM software and customer support tools is a plus.

Requirements:

  1. Excellent communication skills and a customer-focused mindset.
  2. Strong problem-solving skills and the ability to think critically.
  3. Proficient in using computer systems and software programs.
  4. Ability to work well in a team and collaborate effectively with other departments.
  5. Good understanding of the products or services offered by the company.
  6. Attention to detail and ability to multitask in a fast-paced environment.
  7. Ability to work flexible hours, including weekends and holidays if required.
  8. preferably female.

Application Deadline
1st December, 2023.

How to Apply
Interested and qualified candidates should send their Resume to: hr@maccenter.com.ng using the Job Title as the subject of the mail.

Tagged as: Sales